TERMS AND CONDITIONS
Our Terms and Conditions (T&Cs) set out the contractual terms and conditions under which we provide our services. These include details regarding bookings, cancellations, payments, and limitations of liability. We recommend that you read our T&Cs carefully, as they contain important information. Please note that our T&Cs are updated regularly, and we recommend reviewing them each time you make a booking. If you have any questions about our T&Cs, please do not hesitate to contact us.
General Terms and Conditions (GTC)
As of July 2023
These terms and conditions apply to all reservations and stays at our accommodation.
1. Booking & conclusion of contract
Your reservation – in writing, by phone, or online – constitutes a binding accommodation contract. A written confirmation by email will usually follow within 24-48 hours.
2. Arrival & Departure
• Check-in: from 3:00 PM
• Check-out: until 10:00 am
Individual times are possible upon request.
3. Prices & Payment
The prices confirmed at the time of booking apply.
Payment options, upon request:
• Cash payment upon arrival
• Bank transfer in advance or afterwards.
4. Cancellation conditions
• Up to 14 days before arrival: free cancellation
• 13–7 days before arrival: 50% of the total price
• From 6 days before arrival / no-show: 100% of the total price
We recommend taking out travel cancellation insurance.
5. Guest's obligations
Please treat the accommodation and its contents with care. Any damage or excessive soiling must be compensated for by the guest.
6. Pets
Pets are only allowed by prior arrangement. An additional cleaning fee may apply.
7. Liability
We are only liable for damage caused intentionally or through gross negligence. We assume no liability for personal belongings.
8. House rules
Our house rules are designed to promote respectful interaction and are part of these Terms and Conditions. In the event of repeated violations, we reserve the right to terminate your stay early.
9. Place of jurisdiction & law
Austrian law applies exclusively. The place of jurisdiction is the registered office of the accommodation provider.